Information

Shipping & Returns

At M-ONE-11 we hope to make your experience and purchase with us as easy as possible. So please read through our policy on shipping & returns carefully before placing your order.

Shipping & Delivery

Australia: Free Shipping

Via Australia Post Parcel Post

We aim to deliver all mainland standard delivery orders within ten working days dependant on where in Australia you are. As goods must be signed for upon delivery, please ensure you specify an address that will be attended. If the delivery address is unattended then a notice will be left at the delivery address and the goods may be picked up from a local Australia Post outlet. For further information on Australia Post Parcel Post, please see http://auspost.com.au/parcels-mail/parcel-post.html

Please note: Whilst we will endeavour to deliver products to you as soon as possible we shall not be liable for any failure to make delivery within the time estimates stated above.

International: AU$15 Flat Rate

Via DHL International Parcel

Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside Australia may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are Your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell You what the cost would be as customs policies and import duties vary from country to country.

In addition some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.

Delivery may be delayed by local customs because of this but unfortunately this is out of our control.

Delivery Locations

Our carriers are unable to deliver to the following locations: Airports, Hospitals, and Prisons. We will also at our discretion exclude delivery to any addresses which are considered to be insecure.

Lost Parcels

We will begin Our missing parcels procedure if your Order fails to arrive within 20 days (Australia only) and 30 days (International) of despatch and You notify Us in writing. We will investigate your claim and if We are satisfied that the non arrival of the Product(s) was attributable to Us then a refund will be credited to the credit/debit card which was used to place the Order. Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by our service team and asked to provide an alternative delivery location for future orders

Returns

Returning Products from Australia and Internationally

Returning products is easy. Send us an email, with your concerns and problem, to our dedicated customer service team on returns@mone11.com.au, and they will resolve all your issues.

International Purchases

Purchases from this Website are in Australian Dollars (AUD). Banks and international credit/debit card issuers will determine exchange rates and may make additional charges, which you are liable to pay.

The prices shown on our website are inclusive of GST/VAT (or similar sales tax). All Mone11 products are priced in Australian Dollars (AUD). The price charged to our overseas customers will be determined by the exchange rate applied by the customer’s credit or debit card company, at the time the transaction takes place.

Please note that all Mone11 orders are shipped from Australia. Any import duties and taxes payable, will be charged once the parcel has reached the destination country. These charges must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under this Contract that is caused by events outside Our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes, in particular (without limitation) the following:-

a) strikes, lock-outs or other industrial action;
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
e) Impossibility of the use of public or private telecommunications networks;
f) The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under the Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance during that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.